No-Refund Policy

To ensure transparent and fair practice, BMSD Healthcare follows a no-refund policy for all confirmed bookings and delivered services/products.

Consultations (In-Clinic & Tele-Consult)

• Fees paid for confirmed appointments are non-refundable.
• If you cannot attend, you may request rescheduling at least 12 hours in advance (subject to slot availability).

Treatments, Procedures & Services

• Once a service has commenced or been delivered, fees are non-refundable.
• Package/plan fees are non-refundable after activation.

Medicines & Products

• Due to safety and storage norms, no returns or refunds on medicines or opened products.
• Exchange only if a product is defective, damaged in transit, or incorrectly supplied, reported within 24 hours of delivery with proof (photo/video and invoice).

Payment Errors

In case of duplicate charges or proven payment gateway errors, we will verify and process an appropriate reversal/adjustment as per gateway timelines.

Force Majeure

We are not liable for delays or disruptions caused by events beyond our control (e.g., network outages, strikes, natural disasters, regulations).

How to Reach Us

For rescheduling or payment issues, contact care.bmsdhealthcare@gmail.com or call +91 9560602243. Address: Upper Ground floor, GD-28, GD Block, Dakshini Pitampura, Pitampura, Delhi, 110034.