Privacy Policy

This Privacy Policy explains how BMSD Healthcare (“we”, “our”, “us”) collects, uses, stores, and protects your information, including personal data and health information, when you visit our website, book appointments, communicate with us, or receive services at our clinic.

Who We Are

BMSD Healthcare, Upper Ground floor, GD-28, GD Block, Dakshini Pitampura, Pitampura, Delhi, 110034. Phone: +91 9560602243.

Information We Collect

• Identification & contact data: name, email, phone.
• Health information: symptoms, history, prescriptions, diagnostics, progress notes (as needed for care).
• Appointment & billing data: date/time, fees, payment status, invoices.
• Technical data: IP, device/browser, pages viewed, cookies (analytics, security, preferences).
• Communications: messages via forms, WhatsApp, email, or phone.

How We Use Your Information

• Provide medical consultations, treatment plans, and follow-ups.
• Confirm appointments, send reminders, and share important updates.
• Billing, invoicing, and statutory compliance.
• Improve services, website performance, and safety.
• Respond to your queries and feedback.
• Limited marketing of our own services (you can opt out).

Lawful Basis

We process data for the performance of a contract (providing healthcare), legitimate interests (quality, security), legal obligations, and your consent (where required, e.g., certain communications).

Sharing & Disclosures

• Care providers within BMSD: on a need-to-know basis to deliver your care.
• Vendors: secure hosting, email/SMS, payment gateways (bound by confidentiality and data protection terms).
• Legal/regulatory: if required by applicable law or in the vital interest of a patient.

Data Retention

Medical records are retained for durations consistent with clinical best practices and applicable law. Non-clinical data is kept only as long as necessary for the purposes set out here.

Security

We use administrative, technical, and physical safeguards to protect information. No system is 100% secure; we continuously improve controls and limit access.

Your Choices & Rights

• Access, update, or correct your information.
• Withdraw consent for non-essential processing.
• Request deletion where applicable (subject to medical/legal retention).
• Object to or restrict processing in certain cases.

Cookies

We use essential cookies (for site function) and analytics cookies (to improve experience). Your browser settings may let you block cookies; some features may not work properly if disabled.

Third-Party Links

Our site may link to external sites. We are not responsible for their content or privacy practices.

Children’s Privacy

Services for minors are provided with the knowledge/consent of a parent/guardian, as required by law.

Contact

For privacy questions or requests, write to: care.bmsdhealthcare@gmail.com or call +91 9560602243.